Ak99's support team operates 24 hours a day, 7 days a week — entirely in Bengali. There are three main ways to get in touch, and each works a little differently.
Live Chat: Click the support icon at the bottom right of the site or in the app to open the chat window. This is the fastest channel — a support agent typically connects within 2–5 minutes. Use live chat for deposit issues, login problems, or anything urgent.
Email: support@ak99-baji.com — Messages sent here are typically answered within 24 hours. Email is better suited for sending KYC documents or detailed complaints, since you can attach files.
App Notifications: You can open a support ticket through the ak99 app — every message is saved in history, making it easy to track your issue later.
Live chat may take a little longer during late nights or peak hours — in that case, send an email and you'll get a reply by morning. You can write to support in Bangla; there's no need to know English.
After logging in to ak99, click on the profile icon and go to "Betting History" or "My Bets" — here you'll find a complete record of all your bets, including date, match, stake amount, and result.
- Bet Slip History: Full details on every bet — which team, what odds, how much BDT, and whether you won or lost. Filter by wins only, losses only, or by date.
- Transaction History: In your Profile, go to the "Transactions" section — deposits and withdrawals are shown in separate tabs. Each transaction displays the amount, date, method, and status (successful/pending).
- Casino Round History: Your slots or Live Casino play history can be found under the "Game History" section. Each round shows the bet amount and payout.
Up to 90 days of history is available directly in the app or on the site. If you need records older than that, email support — they'll send you a detailed report.
Odds are the most important number in betting — they tell you exactly how much you'll win. ak99 displays three types of odds formats, and you can choose your preferred format in the settings.
Decimal Odds (the simplest): Say the odds are 1.85. That means a ৳100 bet returns ৳185 in total (৳85 profit). The formula is simple: stake × odds = total return.
Fractional Odds: 2/1 means ৳2 profit for every ৳1 wagered. So a ৳100 bet returns ৳200 in profit, giving you ৳300 back in total. 5/2 means ৳5 profit for every ৳2 wagered.
What do lower odds mean? Odds of 1.20 indicate a favourite — higher chance of winning, but lower profit. Odds of 3.50 indicate an underdog — lower chance of winning, but a bigger payout if they do.
Before you place a bet, the total potential return is automatically calculated on your bet slip — no manual maths needed.
Opening a new ak99 account is completely free and takes about 2 minutes on average. Here's what you'll need:
- Active Bangladeshi mobile number: Must start with 01 — required for OTP verification.
- Full Name: The name must match your National ID, as it will be verified during KYC.
- Date of Birth: Only users aged 18 and above are eligible to register.
- Password: Use a strong password of at least 8 characters, combining uppercase letters, lowercase letters, and numbers.
- Email (optional): Not required, but it's a good idea to add an email address in case you ever need to recover your password.
Registration steps: On the registration page Go to the page → Fill in the form → Verify your number with the OTP sent to your phone → Done. Your welcome bonus will be added automatically once you make your first deposit.
Each person may only hold one account. If you already have an account and have forgotten your password, please use the reset option.
KYC (Know Your Customer) is an internationally standard identity verification process used by all legitimate gaming platforms. On ak99, it's required before your first large withdrawal. Once completed, you won't need to do it again.
What you'll need:
- National ID Card (NID): Clear photos of both the front and back are required — blurry or cropped images will not be accepted.
- Passport (alternative): If you don't have an NID, you can submit a photo of your passport's information page instead.
- Selfie (if required): In some cases, a selfie holding your NID may be requested.
How to do it: Log in → Profile → Click "Verify Account" or "KYC" → Upload your documents → Submit.
Verification is typically completed within 30 minutes to 24 hours. You'll be notified by SMS or email once approved. If there's an issue with your documents, support will let you know — simply fix and resubmit.
Yes, completely. ak99's website is fully optimised for mobile browsers — whether you use Chrome, Firefox, or Samsung Internet, you get the same experience without installing the app.
How to Play: In your phone's browser ak99-baji.com Type the URL → Log in → Start playing right away. Add the page to your home screen and it works just like an app next time.
Browser vs. App — the difference:
- All games and betting features are fully available in the browser — no limitations.
- Push notifications are only available on the app — you won't receive them in a browser.
- The app supports fingerprint login and a data-saving mode.
- On older or low-memory phones, the browser can sometimes run lighter than the app.
If you'd like to download the app Download Page Go there — available for both Android and iOS.
Real-time scores for live matches are available in ak99's Sports section. Log in and On the Sports Event page Go to the Sports section and click the "Live" tab — you'll see live scores, stats, and in-play odds for every match currently in progress.
What you get with the Live Score feature:
- Real-time scores for all major sports including cricket, football, and tennis.
- Ball-by-ball updates, goal minutes, cards — detailed in-play statistics.
- Place bets on matches as they happen with in-play betting.
Live Streaming: Live video streaming is available for selected matches — you can watch the stream as long as your account has a balance. Check the event page for a "Live" icon to see whether streaming is available for a particular match.
In the app, follow your favourite match or team to get automatic notifications when it kicks off and whenever there's a goal or wicket.