This Privacy Policy describes how ak99 (ak99-baji.com) collects, uses, and protects the personal information of its members. By using the site or app, you are considered to have accepted this policy. We recommend reading it periodically, as it may be updated from time to time.
Section 01
Introduction & Scope
Ak99 believes personal privacy is a fundamental right. When we collect your data, it's our responsibility to ensure it's used properly. This policy is our written commitment to that responsibility.
This privacy policy applies to:
- For users of the ak99 website
- For ak99 mobile app users
- Applies to both registered members and guests
- For users who contact us through support channels
Bangla Version Takes Precedence: If both a Bangla and English version of this policy exist, the Bangla version shall be considered final in the event of any conflict.
Section 02
What Data We Collect
Ak99 collects only the information that is necessary — nothing beyond what is required. A category-by-category breakdown is provided below.
| Data Type |
Example |
When It Is Collected |
| Identity-Related |
Name, date of birth, national ID number |
During registration and KYC verification |
| Contact Information |
Phone number, email address |
At Registration |
| Financial Information |
Mobile banking number, transaction history |
During Deposits & Withdrawals |
| Technical Information |
IP address, device information, browser type |
Automatically while using the site |
| Gaming Activity |
Betting history, game logs, win/loss records |
While playing a game or placing a bet |
| Communication Logs |
Support chat history, email correspondence |
Support Hours |
Card numbers and full bank account details are never stored on ak99's own servers — this information goes directly to the payment gateway provider only.
Section 03
How We Use Your Information
Your data is collected for specific purposes and used for nothing beyond them. ak99 uses your information for the following:
- Account Management: To handle registration, login, identity verification, and account security.
- Payment Processing: To process deposits and withdrawals. A record of every transaction is retained for financial security purposes.
- Customer Support: To resolve issues, answer questions, and handle member complaints.
- Fraud Prevention: To detect unusual activity and identify the use of multiple accounts or bots.
- Legal Obligations: To comply with orders from relevant authorities or courts, or to meet Anti-Money Laundering (AML) requirements.
- Service Improvement: Understanding which features are used most and where issues arise — to continuously improve the platform.
- Personalized Experience: To understand your gaming habits and suggest relevant games or offers. You can turn this off in your profile settings.
- Marketing Communications: With your consent, to inform you of new offers and updates. You can unsubscribe at any time.
No Personalized Ads: ak99 does not use your data to serve third-party advertisements. Our marketing is conducted entirely within our own platform.
Section 04
Data Sharing Policy
Perhaps the most important question — who actually sees your data. ak99's policy is clear: we do not sell your information. That said, a limited set of trusted parties may receive restricted data where necessary to operate our services.
- Payment Gateway: To process transactions. These providers follow their own privacy policies and do not share your data with any other party.
- Game Providers: Companies like Pragmatic Play and Evolution receive only the minimum technical data needed to operate their games. Your personal identity is never passed on to them.
- Identity Verification Services: Third-party verification services may be used during the KYC process. They verify identity only and do not retain your data.
- Law Enforcement: We are legally required to disclose data upon receipt of a valid legal order or court directive. Where possible, you will be notified in advance.
- Corporate Succession: If ak99 merges with or is acquired by another company, members will be notified in advance and asked for consent regarding the new privacy policy.
No data is shared with advertisers: Your data is never sold or shared with any advertising company, data broker, or marketing agency — under any circumstances.
Section 05
Data Retention & Security
Ak99 servers are housed in secure data centers. All data is encrypted at rest — not just during transmission.
- Retention Period: Data for active accounts is retained for as long as the account remains open. After account closure, certain data may be kept for up to 5 years due to legal obligations.
- Firewall & Access Controls: Server access is restricted to authorized personnel only. All access is logged.
- Regular Security Audits: Third-party security experts regularly audit ak99's systems.
- Backup: All data is securely backed up so that no technical issue results in loss of your information.
- In the event of a data breach: In the event of a security breach, affected members will be notified within 72 hours and immediate steps will be taken to minimize any damage.
You can also play a role in securing your account — keep 2FA enabled, use a strong password, and avoid logging in over public Wi-Fi.
Section 06
Cookies & Tracking Technologies
Cookies are small text files stored in your browser. ak99 uses cookies to improve your experience — not to monitor you.
- Essential Cookies: To maintain your login session and ensure security. Disabling these cookies may cause the site to function incorrectly.
- Functional Cookies: To remember your language preference, theme, and similar settings. Disabling this means you will need to reconfigure these each time.
- Analytics Cookies: Understanding which pages you spend the most time on and where issues occur. This data is fully anonymized.
- Third-Party Cookies: Game providers may use cookies for their own functionality. These operate under their own respective policies.
To manage cookies, go to your browser's Settings → Privacy → Cookies. Mobile browsers offer similar options. For the ak99 app, cookie settings can be changed via Profile → Settings.
Local Storage: The ak99 app may use your device's local storage to save game preferences and settings. This data stays on your device only and is never sent to our servers.
Section 07
Your Data Rights
You have certain important rights over your data, and ak99 respects all of them. These rights are outlined below.
👁️
Right to Access Your Data
To view the information we hold about you, submit a request to Support. A full list will be provided within 30 days.
✏️
Right to Rectification
If any of your details are incorrect, you can request a correction. Name, phone number, and email can be updated directly from your profile.
🗑️
Right to Erasure
You may request data deletion after closing your account. However, certain data may need to be retained for a defined period due to legal obligations.
📦
Data Portability
You can request a copy of your data in a standard format. Contact support and we'll provide it in JSON or CSV.
🚫
Right to Object to Processing
You can opt out of marketing or personalized suggestions at any time. This will not affect your access to core services.
⏸️
Right to Restrict Processing
You may request a temporary restriction on the processing of relevant data while a complaint is under review.
To exercise any of your rights, email our support team: support@ak99-baji.com — Responses are typically sent within 7 business days.
Section 08
Protection of Minors' Data
Ak99 does not knowingly collect data from anyone under 18. Age is verified during registration, and KYC documents may be requested if a user is suspected to be a minor.
If we become aware — or are informed — that data belonging to a minor has been collected inadvertently, that data will be deleted immediately and the associated account will be closed.
A Note for Parents: Make sure minors in your household cannot access ak99. Keep parental controls enabled on your devices and keep your account login details secure.
Section 09
Policy Updates & Contact
Ak99 reserves the right to update this Privacy Policy. For significant changes, you'll be notified in advance via your registered email or an in-app notification.
- Minor updates (such as clarifying language or fixing typos) may be made without prior notice.
- Major changes — such as new purposes for using your data or new sharing partners — will be communicated at least 30 days before taking effect.
- Continued use of ak99 after any changes are made will be considered acceptance of the updated policy.
- If you do not agree with any changes, you will have the option to close your account.
For any questions or concerns regarding this Privacy Policy, please get in touch with us:
Email: support@ak99-baji.com
Live Chat: Log in to ak99-baji.com and click the Support button
Response Time: Typically within 24–48 hours
Relationship with Terms & Conditions
This privacy policy forms part of our complete terms and conditions. To view the full terms, Read Terms & Conditions →